FAQ

Welcome to MZA Label’s FAQ — your shortcut to feeling at ease.

Whether you're wondering about sizing, production timelines, or how we bring the vision to life, you're in the right place. We've curated answers to the questions we hear most, so you can get clarity fast—and shop beautiful, with confidence.

1. Do your clothes fit true to size? 

Our fits are oversized by design. If you prefer a more fitted look, we recommend sizing down. Staying true to size will give you a relaxed, oversized fit. For an extra oversized silhouette, consider sizing up. Ultimately, it’s all down to personal preference.

2. Where are your clothes made?

Our garments are manufactured in one of Portugal's most elite factories and hand-finished in the UK using premium processes like screen printing, embroidery, and stitching.

3. What materials do you use?

We use only the highest-quality fabrics, including 100% cotton at 280gsm for many garments, ensuring softness, durability, and comfort.

4. How do I care for my MZA pieces?

Wash at 30°C, avoid tumble drying, and iron inside out to preserve fabric and print quality.

5. Do you ship internationally?

Yes, we ship worldwide. Shipping rates and delivery times vary depending on your location. See our Shipping policy.

6. How long does delivery take?

UK orders typically arrive within 2–4 working days. International delivery can take 5–10 working days. See our Shipping policy. 

7. Can I return or exchange an item?

Yes, we accept returns within 14 days of delivery. Items must be unworn and in original condition. Exchanges are also available depending on stock. See our Returns policy.

8. What if my item is faulty?

If you receive a faulty item, please contact us within 7 days of receiving your order so we can arrange a replacement or refund.

9. Can I cancel or change my order?

If your order hasn’t shipped yet, contact us as soon as possible. We’ll do our best to help.

10. Can I get early access to new drops?

Yes, sign up for our mailing list or follow us on Instagram for exclusive early access and launch notifications.

11. Can I collaborate with MZA Label?

We’re always open to meaningful collaborations. Please email us with your proposal and portfolio.

12.  How can I contact MZA Label?

You can reach us via email at team@mzalabel.com or through our website’s contact form. We aim to reply within 24–48 hours.

13. Do you restock sold-out items?

Some essentials may be restocked, but limited drops typically won’t return. Subscribe to our updates to avoid missing out.

14. Is your packaging sustainable?

We are working toward eco-friendly packaging and reducing waste where possible — more to come on our sustainability journey.